{"id":50030,"date":"2020-10-08T19:41:08","date_gmt":"2020-10-08T19:41:08","guid":{"rendered":"http:\/\/96.46.250.135\/allithost\/support\/assistance-par-e-mail-et-web\/"},"modified":"2020-10-30T21:32:39","modified_gmt":"2020-10-30T21:32:39","slug":"assistance-par-e-mail-et-web","status":"publish","type":"page","link":"https:\/\/allithost.com\/fr\/support\/assistance-par-e-mail-et-web\/","title":{"rendered":"Assistance par e-mail et Web"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.6.5&Prime; vertical_offset_tablet=\u00a0\u00bb0&Prime; horizontal_offset_tablet=\u00a0\u00bb0&Prime; custom_margin=\u00a0\u00bb-2px|||||\u00a0\u00bb custom_padding=\u00a0\u00bb34px||2px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; z_index_tablet=\u00a0\u00bb0&Prime; box_shadow_horizontal_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_vertical_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_blur_tablet=\u00a0\u00bb40px\u00a0\u00bb box_shadow_spread_tablet=\u00a0\u00bb0px\u00a0\u00bb collapsed=\u00a0\u00bboff\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][et_pb_row admin_label=\u00a0\u00bbPage Title\u00a0\u00bb _builder_version=\u00a0\u00bb4.6.5&Prime; _module_preset=\u00a0\u00bb1a8cc165-98c7-417d-9974-9d28bd3ee57d\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; sticky_enabled=\u00a0\u00bb0&Prime;][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.6.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbPage Title\u00a0\u00bb _builder_version=\u00a0\u00bb4.6.5&Prime; _module_preset=\u00a0\u00bbd5b42f19-9bc7-4b6b-8452-8099d036dbc2&Prime;]<\/p>\n<h1>Assistance par e-mail<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.6.5&Prime; _module_preset=\u00a0\u00bb0e7b0c3f-5c05-474d-8e4a-716f1207d1aa\u00a0\u00bb]<\/p>\n<p>Vous pouvez ouvrir un ticket d&rsquo;incident en envoyant un e-mail \u00e0 support@allithost.com ou en remplissant notre formulaire de ticket d&rsquo;incident ci-dessous:<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.6.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb column_structure=\u00a0\u00bb3_5,2_5&Prime;][et_pb_column _builder_version=\u00a0\u00bb4.6.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb3_5&Prime;][et_pb_text _builder_version=\u00a0\u00bb4.6.5&Prime; _module_preset=\u00a0\u00bb0e7b0c3f-5c05-474d-8e4a-716f1207d1aa\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<noscript class=\"ninja-forms-noscript-message\">\n\tRemarque\u00a0: JavaScript est requis pour ce contenu.<\/noscript>\n<div id=\"nf-form-4-cont\" class=\"nf-form-cont\" aria-live=\"polite\" aria-labelledby=\"nf-form-title-4\" aria-describedby=\"nf-form-errors-4\" role=\"form\">\n\n    <div class=\"nf-loading-spinner\"><\/div>\n\n<\/div>\n        <!-- That data is being printed as a workaround to page builders reordering the order of the scripts loaded-->\n        <script>var formDisplay=1;var nfForms=nfForms||[];var form=[];form.id='4';form.settings={\"objectType\":\"Form Setting\",\"editActive\":true,\"title\":\"Formulaire de ticket de probl\\u00e8me\",\"created_at\":\"2020-10-08 10:37:33\",\"form_title\":\"Trouble Ticket Form\",\"default_label_pos\":\"above\",\"show_title\":\"1\",\"clear_complete\":\"1\",\"hide_complete\":\"1\",\"logged_in\":\"0\",\"wrapper_class\":\"\",\"element_class\":\"\",\"key\":\"\",\"add_submit\":\"0\",\"currency\":\"\",\"unique_field_error\":\"Un formulaire avec cette valeur a d\\u00e9j\\u00e0 \\u00e9t\\u00e9 soumis.\",\"not_logged_in_msg\":\"\",\"sub_limit_msg\":\"Le formulaire a atteint sa limite de soumission.\",\"calculations\":[],\"formContentData\":[\"company_name_1591916793314\",\"your_name_1591914104271\",\"email_1591913989967\",\"phone_1591914012272\",\"problem_to_report_1591914178262\",\"problem_brief_description_1591914191495\",\"recaptcha_1591914064017\",\"submit_1591914077700\"],\"allow_public_link\":0,\"embed_form\":\"\",\"changeEmailErrorMsg\":\"Veuillez saisir une adresse de messagerie valide. 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